Support

How do I scan a card?

Point the camera at the bottom edge of the card, where the set code and the collector number are printed. Bring the card close enough that the little line of text fills the guide. That path works without a network connection, in every language Magic is printed in.

It says the wrong card

Swipe the card away, or tap Pick version and choose the right printing. When T-scan is not sure which printing you have, it says so and shows a price range instead of one number.

A card has no price

Some printings have never been priced by either market we read. When only the English twin has a price, T-scan uses that and tells you it did.

Does it work without internet?

Recognising a card from the code at the bottom: yes, entirely offline. Looking a card up by name, choosing a printing, and prices: those need a connection.

Sync with T-deck

Same account on both. Cards you mark in T-scan appear in T-deck, and cards you own on T-deck but have never scanned here show up in your list. Corrections you make on T-deck to a card you already have here do not come back yet. The switch is in Settings.

Delete my account

Settings → Delete account. It deletes your account, and it cannot be undone. What happens to the list on this phone depends on whose it is, and the app tells you which of these three happened:

• Your cards on this phone are gone.
• Your cards are gone. Another account's cards are still on this phone: they are not yours to delete, and signing in with that account brings them back.
• Your account is gone. Some cards on this phone were never linked to an account, so they are still here — we cannot tell whose they are, so we did not delete them.

If sync with T-deck is on, the app deletes your data there first — collection, decks, saved versions, notifications and your account row — and only then deletes your account. The order matters, and this is what it buys you:

• If the deletion on T-deck goes through, the app tells you how many rows were removed, then deletes your account and clears what belongs to you on this phone.
• If the app cannot reach T-deck, or cannot confirm what happened there, it stops before touching your account. Your account and the list on this phone are both still here, and you can simply try again — deleting is safe to repeat.
• If your T-deck data is deleted but the account itself cannot be, the app says so and tells you how many rows were removed there. Your account is still yours: try again, or write to the address below. In this one case the app also clears the pending uploads and stops sending anything to T-deck, so that what was just deleted there is not sent back up on its own. Your card list on this phone is left alone. If all of that worked, you can turn sync on again in Settings whenever you want, and your cards are uploaded again from scratch. If this phone is out of space, the app cannot finish tidying up: turning sync on again may then not upload your cards, and the app says so instead of promising the upload. In that same case it may not even manage to record that sync is off — it says that too, and asks you to turn it off yourself in Settings before you reopen the app, because otherwise some of the cards you just deleted can be sent back up the next time it starts. Whenever the app says it could not finish, write to us and we sort it out by hand.

Sync off means nothing is sent to T-deck now. If you used sync before, your data is still there — turning sync off never deleted it — so write to the address below to have it removed.